CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
Requirements
- Minimum 5+ years of direct new business quota carrying experience selling enterprise software as an Account Executive. You’ve held a quota of at least $1 million dollars for Net New Business across multiple years in the past.
- Proven. Backed by a track record of proven success, including selling at the enterprise level, consistent quota achievement and landing new logos.
- Team Player. No lone wolves, we win and celebrate as a team here at CARET Legal.
- Self-Motivated & driven. Possess a hungry, high energy, “roll-up-your-sleeves” mentality.
- Self-Starter. You know what it takes to develop relationships and find creative ways to break into new accounts/expand at your customers.
- Problem Solver. You don't stop when you encounter a challenge and instead find a way to overcome the obstacle and find success.
- An Effective Presenter. Experienced delivering in-person presentations to multiple audiences.
- Tenured. Displays loyalty and perseverance through long, stable job tenure and positive career trajectory.
- Consultative. A trusted advisor to both customers, colleagues and partners.
- Grit, Tenacity, and Curiosity
Responsibilities
- Selling to Legalkey accounts operating as a hunter and farmer.
- Navigating an opportunistic greenfield territory, top of funnel activity & outbound prospecting, while also nurturing accounts through a “land and expand” approach.
- Experience navigating a complex sales cycle (6-9 months) from start to finish, leveraging internal and external resources across CARET Legal, the customer and partner ecosystems.
- Comfortable speaking to senior executives (c-suite and business partners) and strong presentation skills for delivering in-person and virtual presentations.
- Flawless execution when performing discovery, to build out ROI and quantifiable business cases that map challenges and expected value with CARET Legal capabilities.
- A trusted advisor to both customers and colleagues to leverage multiple stakeholders throughout complex deals.
- Actively seeking to understand industry trends to help position against competitors.
- Prior experience selling to Financial Services, Legal and Insurance companies is a plus
- Experience selling ERP / Backend
Benefits
- Flexible PTO
- Summer Fridays
- No meeting Fridays
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
#LI-Remote
#LI-ST1
#Sales
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
Requirements
- Build a high-volume transactional sales pipeline through prospecting and relationship building within the legal or accounting professional market
- Create, qualify, and close sales opportunities based on sales metrics, to include customer fit and success criteria
- Build account plans and strategies for each target account
- Effectively collaborate with internal resources (Sales Operations, Senior Executives, Customer Success, Marketing, etc.) in sales efforts
- Uncover needs and develop relationships with multiple stakeholders within the assigned accounts
- Deliver outstanding web-based presentations and be able to master the demonstration of our software
- Arrange, manage, and close complex sales cycles
- Be a driving force in the success of the company’s goals & objectives through achieving & exceeding individual sales quota
- Accurately forecast sales activity and revenue achievement through proper use of sales tools
Qualifications
- At least 4+ years’ experience selling Mid-Market software/SaaS products in a full cycle sale role
- Comfortable with cold-calling and prospecting new clients
- Previous experience in a software sales role closing deals with short sales cycles (transactional)
- Ability to create sales opportunities through self-driven prospecting
- Must be comfortable selling in an inside sale’s remote environment
- “Hunter” / new business mentality and self-starter
- Be comfortable working in a heavy sales metrics and quota driven environment
• Requires professionalism and the ability to work in a remote and independent environment
- Ability to work in a fast-paced team environment with a cadence of delivering results
- Ability to identify prospects, evaluate interest, recognize decision-making processes, handle objections and close deals
- Dedication to continuous follow-ups, specifically in a high-volume environment
- Ability to communicate and build relationships with C-suite level executives and understand high-level executive decision making
- Salesforce experience is a plus
Benefits
- Flexible PTO
- Summer Fridays
- No meeting Fridays
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range: $70,000 - $90,000 . Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs. As this is a sales position, this will also include commission structure with accelerators based on over-performance.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
#LI-Remote
#LI-ST1
#Sales
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
The role
We are seeking a Senior Software Engineer with extensive experience in .NET, C#, JavaScript and expertise in cloud platforms like AWS and Azure. The successful candidate will have an advanced understanding of SaaS applications, DevOps methodologies, CI/CD practices, and microservices architecture. The successful candidate will be an expert in SQL server and have experience optimizing slow performing queries.
You are passionate about innovation, learning, coding standards and best software engineering practices and will use your deep understanding of the systems and technology to improve our legal and accounting products and customer experience while working closely with your engineering team and manager.
The position requires extensive experience building complex SaaS-based products or platforms and advanced knowledge of Azure or AWS cloud, web technology stack, RESTful APIs, .NET, Angular or React (is a plus) frameworks and database technologies.
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
The role
We are seeking a Senior Software Engineer with extensive experience in .NET, C#, JavaScript and expertise in cloud platforms like AWS and Azure. The successful candidate will have an advanced understanding of SaaS applications, DevOps methodologies, CI/CD practices, and microservices architecture. The successful candidate will be an expert in SQL server and have experience optimizing slow performing queries.
You are passionate about innovation, learning, coding standards and best software engineering practices and will use your deep understanding of the systems and technology to improve our legal and accounting products and customer experience while working closely with your engineering team and manager.
The position requires extensive experience building complex SaaS-based products or platforms and advanced knowledge of Azure or AWS cloud, web technology stack, RESTful APIs, .NET, Angular or React (is a plus) frameworks and database technologies.
Requirements
As a Senior Software Engineer within Software Engineering, you will:
- Contribute to the design, development, and maintenance of full stack applications using .Net framework, .Net core, JavaScript frameworks, TypeScript, and C# to ensure best in class software.
- Mentor and advocate for best practices in developing software systems to ensure scalability, rapid changes, and easy management.
- Troubleshoot advanced issues, analyze user requirements, help other members of your team, perform thorough code reviews, and implement efficient solutions to complex problems.
- Model a DevOps culture, ensuring close collaboration between development and operations teams for efficient production and deployment of software, streamlining processes, and reducing system issues.
- Leverage AWS and Azure cloud platforms for application deployment, scaling, and management, ensuring high availability and performance.
- Ensure adherence to high-quality software engineering practices in the areas of code quality, testing, and security.
- Mentor junior team members on best practices
- Collaborate with cross-functional teams to define, design, and implement new features and enhancements.
- Conduct code reviews and provide guidance and feedback to ensure a high standard of quality.
- Effective communication and the ability to ask clarifying questions.
- Adhere to the agile software development life cycle best practices and governance.
Required Skills/Abilities:
- Extensive experience with hands-on experience and domain expertise in both web and object-oriented programming, relational databases, and software development life cycle best practices
- A minimum of 7 years of experience in full-stack development using C#, JavaScript, and .NET.
- Experience working as a technical leader within an agile scrum team.
- Expert level understanding and use of object-oriented methodologies and solutions
- A solid understanding and use of relational database methodologies and solutions
- Expert level experience with SaaS applications development and architecture.
- Advanced understanding of relational databases such as SQL Server.
- Experience in CI/CD practices and tools.
- Advanced understanding of AWS and Azure platforms.
- Proficient with GitHub, Azure DevOps.
- Proficient in restful API development and maintenance.
- Expert level experience with Azure Functions, Azure Library Variables, and Azure key vault
- Strong emphasis on writing clean, high-quality, high-performance, maintainable code.
- Excellent verbal and written communication skills.
- Extensive experience with the design, coding, and unit testing of software
- Exceptional interpersonal communication skills (written and verbal), attention to detail, extreme organization, problem-solving and time management skills.
- Thorough understanding of Git strategies and branching patterns for team collaboration.
- Advanced knowledge and experience using software design patterns.
- Code refactoring expert.
- TDD experience.
- Working knowledge of containerization with Docker
- Experience with orchestration platforms such as Kubernetes is a plus.
Benefits
- Flexible PTO
- Summer Fridays
- No meeting Fridays
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range: $110,000 - $140,000 . Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
#LI-Remote
#LI-AM2
#ProductsTech
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers
Requirements
The Security Engineer / Analyst is a fully remote position on the Information Security Team at C^RET Legal, reporting to the Security Manager inside the Technology organization. This position plays a key role in the success of the Cyber Security & Compliance Programs that keep C^RET’s business enterprises secure while protecting the C^RET brand with our loyal customer base. The person in this role will be responsible for various aspects related to the day-to-day operations of the Security and Compliance Dept. These will include coordination with various matrix’d teams within the organization, as well as operations, maintenance, and automation of various capabilities that encompass the “defense in depth” and “zero trust” services that support our customers. The person in this role will work to continually improve C^RET’s Security.
Job Description:
The Security Engineer / Analyst must have strong and demonstrated aptitude for Cyber Security, Physical Security, and IT, supported by extensive and diverse experience in leading high-profile technical programs and projects. Responsibilities will span into the domain knowledge of IT Security, IT Engineering, IT Operations and Application Development. Their responsibilities include, but are not limited to
Responsibilities:
- Design, implement, manage, and automate robust cybersecurity solutions to safeguard our networks, systems, and applications.
- Conduct thorough security assessments and risk analysis to identify vulnerabilities and recommend appropriate measures for mitigation.
- Collaborate with cross-functional teams to integrate security best practices into the development lifecycle of applications and infrastructure.
- Monitor and respond to security incidents, conduct incident investigations, and implement incident response strategies.
- Stay abreast of emerging threats and vulnerabilities, and proactively implement measures to counteract potential risks.
- Develop and deliver cybersecurity training programs to educate staff on security best practices and promote a security-conscious culture.
- Evaluate and recommend new technologies, tools, and methodologies to enhance our cybersecurity posture.
- Conduct regular security audits and assessments to ensure compliance with industry standards and regulatory requirements.
- Provide expertise and guidance on security-related matters to internal stakeholders and leadership.
Requirement Skills / Abilities:
- Minimum 3+ years of continuous experience in Information Technology (IT) security including IT security engineering, operations and/or compliance.
- Deep technical knowledge of Cyber Security and IT infrastructure is a must: 1) Cyber Security frameworks (ISO, NIST, CIS, etc.)
- Security Architecture principles (Defense-in-Depth, Least Privilege, etc.)
- Environments (Cloud (AWS, Azure), Networks, Endpoints, Mobile, etc.)
- Security Program Phases (Risk Assessment, Architecture and Design, Implementation, Operations and Monitoring)
- Strong organization and leadership skills with the ability to facilitate technical sessions and guide external teams.
- Capable of communicating complex technical information to a non-technical audience and of communicating structured process requirements to a technical audience.
- Certification in at least one of the following CISSP, CISA, and/or CISM.
- Knowledge of NIST, CIS Top 18 and other applicable Security Industry Standards and Best Practices.
- Scripting and Automation.
- Bachelors or equivalent experience.
Benefits
- Flexible PTO
- Summer Fridays
- No meeting Fridays
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range: $100,000 - $140,000 . Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
#LI-Remote
#LI-AM2
#ProductsTech
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers
Requirements
Responsibilities Include:
- As Program Manager you will work with our Product Department to:
- Organize the new products and features into deliverable milestones and articulate the business value
- Hold the Product Representative responsible for meeting the Definition of Ready on Epics and Stories presented to the Scrum Team(s)
- Ensure that goals, scope, and product impact of work done by the teams are understood by stakeholders.
- Help the Scrum Team(s) understand the need for clear and concise Product Backlog items with good Acceptance Criteria.
- Help the Product Representative to prioritize the Product Backlog to maximize value.
- Discourage changes to the Sprint and understand and mitigate the impact.
- Report on project delivery to the stake holders
- Manage release coordination and contents
- Play the role of Scrum Master as needed for Development Teams which includes:
- Coaching the Teams in self-organization and cross-functionality.
- Help the Development Team to understand and meet the Definition of Done.
- Remove impediments to the Development Team’s progress.
- Facilitate Scrum events.
- Coach the Development Team on agile practices that are in-line with the CARET standards.
- Provide visibility into the Agile teams’ delivery plans and Release plans on the program level to stakeholders. Include coordinating releases across multiple teams.
- Additional responsibilities include:
- Help employees and stakeholders understand and enact agile product development.
- Drive team retrospectives and continuous improvement
- Be transparent in communication and status of the Sprint, PI, and Team
- Organize and keep Jira and Confluence up to date.
- Work with other stakeholders and engineering teams to clear dependencies for the teams
- Take on Senior Scrum Master Responsibilities to host PI Planning preparation and execution, support the creation of a Program Backlog, and facilitate meetings across teams and products.
- Develop and implement the stakeholder communication plan ensuring successful stakeholder engagement at all levels.
- Facilitate the creation and adoption of working agreements and definitions of ready / definition of done based on CARET’s standards.
- Measures team and program delivery, maturity, and performance and reviews the metrics with the team to identify improvement opportunities.
Knowledge, Skills & Experience:
- Experience managing projects using Agile methodology.
- Skills in planning, analysis, and implementation of product development phases
- Familiar with setting scope, goals, and deliverables
- Proficient in JIRA and Confluence.
- Ability to Facilitate relationships within the team and across teams to be productive and collaborative, through building rapport, trust, and respect.
- Servant Leader who fosters self-organization and a culture of ownership and accountability on the team
- Challenger/ Experimenter/Innovator: Don’t just accept “the way things work around here”, respectfully challenge and help illuminate the problem areas. They encourage the team to experiment and create a safe environment for the team to learn.
- Passionate about continuous learning to help the team and organization evolve. Regularly illicit feedback from others and actively seek opportunities to learn.
- Experience with helping teams become high performing through collaboration and a relentless focus on continuous improvement.
- Collaborates across the ART to create program level transparency, visibility, and drive commitment.
- Ability to adapt to changing and fast-paced environments, evolving the change solution ensuring delivery of flexibility and agility.
- Outstanding interpersonal, leadership, communication, and facilitation skills to establish and maintain excellent working relationships in a corporate environment.
Education and Qualifications:
- Bachelor's degree in computer science, information technology, or a relevant field preferred.
- Certified scrum master, SAFe or Scrum@Scale preferred.
- 4-6+ years of experience as a scrum master or in a similar role.
- Working knowledge of agile methodology, techniques, and frameworks, such as SAFe, Scrum@Scale, Scrum and/or Kanban for software product development
- Leadership and management experience is preferred.
- Excellent people and project management skills.
- Strong analytical and problem-solving skills.
Benefits
- Flexible PTO
- Summer Fridays
- No meeting Fridays
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! We value people with unique backgrounds, experiences, and skillsets. If you’re passionate about having a significant impact and shaping the foundations of a rapidly growing product, please apply!
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
Pay range: $100,000 - $130,000 Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
#LI-Remote
#LI-AM2
#ProductsTech
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together.
- We embrace progress.
- We care big.
- We create space.
The role
We are seeking a Lead Software Engineer with extensive experience leading a team of software engineers. The position requires hands-on experience building complex SaaS-based products or platforms and a strong knowledge of Azure or AWS cloud, RESTful APIs, .NET, Angular or React (is a plus) frameworks, Serverless offerings, and both relational database and NoSQL technologies. The candidate should be proficient in multi-tenant SQL servers with hands-on experience optimizing queries and implementing relational database best practices. The candidate should also have a solid understanding of SaaS applications, DevOps methodologies, CI/CD practices, and microservices architecture.
The candidate is passionate about innovation, learning, coding standards and best software engineering practices and will use their deep understanding of the systems and technology to improve our legal and accounting products and customer experience while working closely with their engineering team and manager.
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together.
- We embrace progress.
- We care big.
- We create space.
The role
We are seeking a Lead Software Engineer with extensive experience leading a team of software engineers. The position requires hands-on experience building complex SaaS-based products or platforms and a strong knowledge of Azure or AWS cloud, RESTful APIs, .NET, Angular or React (is a plus) frameworks, Serverless offerings, and both relational database and NoSQL technologies. The candidate should be proficient in multi-tenant SQL servers with hands-on experience optimizing queries and implementing relational database best practices. The candidate should also have a solid understanding of SaaS applications, DevOps methodologies, CI/CD practices, and microservices architecture.
The candidate is passionate about innovation, learning, coding standards and best software engineering practices and will use their deep understanding of the systems and technology to improve our legal and accounting products and customer experience while working closely with their engineering team and manager.
Requirements
As a Lead Software Engineer within Software Engineering, you will:
- Lead the design, development, and maintenance of full stack applications using .NET framework, .NET Core, JavaScript frameworks, TypeScript, and C# to ensure best in class software.
- Lead and mentor a team of engineers, conducting code reviews, and providing guidance and feedback to ensure a high standard of quality.
- Model and advocate for best practices in developing software systems to ensure scalability, rapid changes, and easy management.
- Troubleshoot issues, analyze user requirements, and implement efficient solutions to complex problems.
- Implement and oversee the continuous integration/continuous deployment (CI/CD) pipelines using tools such as Azure DevOps, GitHub, etc. to automate software builds, tests, and deployments.
- Embrace a DevOps culture, ensuring close collaboration between development and operations teams for efficient production and deployment of software, streamlining processes, and reducing system issues.
- Collaborate with cross-functional teams to define, design, and implement new features and enhancements.
- Leverage AWS and Azure cloud platforms for application deployment, scaling, and management, ensuring high availability and performance.
- Ensure adherence to high-quality software engineering practices in the areas of code quality, testing, and security.
- Adhere to the agile software development life cycle best practices and governance.
- Mentor junior team members on best practices
Required Skills/Abilities:
- A minimum of 7 years of experience in full-stack development using one or more of the following: .NET, .NET Core, C#, Node.js, React, TypeScript.
- Highly skilled with hands-on experience and domain expertise in both web and object-oriented programming, relational databases, and software development lifecycle best practices.
- Experience working within an Agile scrum team.
- Results-oriented self-starter in need of limited or no supervision.
- Excellent verbal and written communication skills and the ability to ask clarifying questions.
- A solid understanding and use of object-oriented methodologies and solutions.
- A solid understanding and use of relational database methodologies and solutions.
- Experience with the design, coding, and unit testing of software.
- Strong emphasis on writing clean, high-quality, high-performance, maintainable code.
- Solid experience with SaaS applications development and architecture.
- Experience in CI/CD practices and tools.
- Proficient understanding and hands on experience with AWS and/or Azure cloud platforms.
- Proficient in RESTful API design, development, and maintenance.
- Proficient understanding of relational databases such as MSSQL and Postgres.
- Strong experience with Azure Functions, Azure Library Variables, and Azure Key Vault.
- Exceptional interpersonal communication skills (written and verbal), attention to detail, extreme organization, problem-solving and time management skills.
- Experience working with Git and knowledge of strategies and branching patterns for team collaboration.
- Code refactoring skills.
- Working knowledge of containerization with Docker.
- Experience with orchestration platforms such as Kubernetes is a plus.
- TDD experience is a plus.
- Experience with leveraging Jira for Agile is a plus.
- Experience working on a Platform Team is a plus.
Leadership Qualifications:
- A minimum of 1 year experience leading a team of Engineers; 3+ years of hands-on team leadership experience is a plus.
- Experience in a team leadership role or coaching junior engineers.
- Strong remote team leadership and collaboration qualities.
- Ability to work independently and across many time zones.
- A team ownership mentality and entrepreneurial approach, including comfort with intelligent risk taking and problem-solving skills.
- Exceptional interpersonal communication skills (written and verbal), attention to detail, extreme organization, problem-solving and time management skills.
- Be well organized with good delegation skills.
Benefits
- Flexible PTO
- Summer Fridays
- No meeting Fridays
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range: $140,000 - $158,000 Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
#LI-Remote
#LI-AM2
#ProductsTech
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
• We succeed together
• We embrace progress
• We care big
• We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
Overview
We are looking for an experienced and motivated Senior Accountant to join our team. This individual must be a results-driven person who takes initiative, thrives in a fast-paced environment, is a team player, and has a positive attitude. Reporting to the Controller to start, this person will be involved in virtually all day-to-day accounting activities in the company, with a heavy on focus on revenue, including contract review, business partnering, SKU launches, revenue recognition/ASC 606, and other back-end and GL accounting responsibilities. The Senior Accountant will be a key player in continuing to build our accounting team, improving processes, establishing operation procedures, and implementing systems. A successful candidate will have a high sense of urgency, ownership, and the ability to deliver high quality work.
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
• We succeed together
• We embrace progress
• We care big
• We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
Overview
We are looking for an experienced and motivated Senior Accountant to join our team. This individual must be a results-driven person who takes initiative, thrives in a fast-paced environment, is a team player, and has a positive attitude. Reporting to the Controller to start, this person will be involved in virtually all day-to-day accounting activities in the company, with a heavy on focus on revenue, including contract review, business partnering, SKU launches, revenue recognition/ASC 606, and other back-end and GL accounting responsibilities. The Senior Accountant will be a key player in continuing to build our accounting team, improving processes, establishing operation procedures, and implementing systems. A successful candidate will have a high sense of urgency, ownership, and the ability to deliver high quality work.
Requirements
What we expect of you / qualifications:
• BA in accounting
• CPA
• 4+ years of accounting experience with at least 2 years of public accounting experience with a large audit firm
• Proven experience with ASC 606 in a subscription business (preferably software)
• Strong attention to detail and ability to follow process, prioritize work and meet tight deadlines
• Advanced Excel skills. This role is data intensive and candidates must have experience with, and interest in, analyzing and merging large sets of data from multiple systems. X-Lookup, Sum-if Pivot Table and other advanced Excel knowledge is required
• Strong analytical and problem-solving skills with the ability to provide business explanations for balance flux, trends etc
• Ability to clearly and concisely document and effectively communicate complex accounting and reporting issues to finance and non-finance personnel
• Detail orientated while also having the ability to take a step back and see the big picture
• Excellent interpersonal skills, detail orientated with a high level of ethics and integrity
• Experience implementing accounting software and/or subscription management system is a plus
• Experience with ERP systems (NetSuite a plus)
Job responsibilities:
• Own the monthly revenue close process, ensuring proper accounting treatment and preparing revenue flux analysis, deferred revenue schedules, reconciliations and preparing related journal entries with proper backup to substantiate entries
• Own additional portions of our month end close process, including journal entry preparation, account reconciliations, general ledger maintenance, variance analyses, and XYZ
• Work closely with the Order Processing Team to ensure compliance with internal policies, subscription management and accounting guidelines, including reviewing contracts to assess proper revenue recognition treatment
• Support the company’s year-end audit with a heavy focus on revenue and ASC 606
• Create, improve, and maintain processes, standard operating procedures, and internal controls
• Collaborate cross-functionally to introduce, implement, and improve automation and business systems
Benefits
- Flexible PTO
- Summer Fridays
- No meeting Fridays
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range: $85,000 - $100,000 . Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
#LI-Remote
#LI-ST1
#Corporate
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values inform our purpose and the way we work together, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
HotDocs Document Automation
HotDocs document automation helps thousands of professionals to maximize efficiency, minimize risk, enhance compliance, and improve quality. Our document generation tool slashes the time it takes to draft, assemble, and distribute new documents. The automated workflow protects against errors and ensures perfectly formatted and accurate documents every time. Using our powerful APIs, HotDocs can be integrated with existing processes or used to assemble documents at scale.
The Team
Our engineering and product teams are distributed, with a strong base in Edinburgh. They focus on developing HotDocs, our market leading document assembly platform.
As a senior team member, you will be actively involved in mentoring colleagues, driving architecture decisions, developing and improving features, and working directly with stakeholders to deliver world-class products. In addition, your efforts will be recognized and used by a large and growing community of HotDocs users across the globe in a wide variety of industries.
Our team's goal is to deliver continuous value to customers and the business in a sustainable, quality driven environment. As we are continuously evolving our software code base, tools and agile processes, our work takes on a combination of coding and review, changes to tools and systems and adjustments to our infrastructure and test automation.
As a Microsoft Partner, CARET makes use of Microsoft Azure, and the latest enterprise tools such as GitHub Copilot.
The Role
You will be contributing front end code to HotDocs Advance, a modern web portal written in Angular, with a .NET Core back end. It is used by customers to manage and collaborate on templates and documents. As a member of this team, you will be involved in refining and coding enhancements and features to our systems. Your efforts will be recognized and used by a large and continually growing community of HotDocs users across the globe in a wide variety of industries. Customers range from small businesses to global corporations, and you will gain experience of writing software that meets the needs of enterprise users in performance, accessibility, and scalability.
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values inform our purpose and the way we work together, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
HotDocs Document Automation
HotDocs document automation helps thousands of professionals to maximize efficiency, minimize risk, enhance compliance, and improve quality. Our document generation tool slashes the time it takes to draft, assemble, and distribute new documents. The automated workflow protects against errors and ensures perfectly formatted and accurate documents every time. Using our powerful APIs, HotDocs can be integrated with existing processes or used to assemble documents at scale.
The Team
Our engineering and product teams are distributed, with a strong base in Edinburgh. They focus on developing HotDocs, our market leading document assembly platform.
As a senior team member, you will be actively involved in mentoring colleagues, driving architecture decisions, developing and improving features, and working directly with stakeholders to deliver world-class products. In addition, your efforts will be recognized and used by a large and growing community of HotDocs users across the globe in a wide variety of industries.
Our team's goal is to deliver continuous value to customers and the business in a sustainable, quality driven environment. As we are continuously evolving our software code base, tools and agile processes, our work takes on a combination of coding and review, changes to tools and systems and adjustments to our infrastructure and test automation.
As a Microsoft Partner, CARET makes use of Microsoft Azure, and the latest enterprise tools such as GitHub Copilot.
The Role
You will be contributing front end code to HotDocs Advance, a modern web portal written in Angular, with a .NET Core back end. It is used by customers to manage and collaborate on templates and documents. As a member of this team, you will be involved in refining and coding enhancements and features to our systems. Your efforts will be recognized and used by a large and continually growing community of HotDocs users across the globe in a wide variety of industries. Customers range from small businesses to global corporations, and you will gain experience of writing software that meets the needs of enterprise users in performance, accessibility, and scalability.
Requirements
As part of a cross-skilled team, you will:
- Write code every day.
- Help to drive engineering quality
- Champion the use of best practices and standards.
- Collaborate with the Team Lead and Product Owner to refine and deliver the best possible solutions.
- Interact with the rest of the business to gain deep understanding of our products, customers, and users.
Successful candidates will have significant professional experience within a software engineering team and will be:
- An adaptable, senior developer, capable of delivering robust, quality solutions with a high level of autonomy.
- A software quality evangelist, demonstrating a commitment to best patterns and practices.
- Passionate about great UX and UI.
- Excited to write a complex browser-based application
- Excellent at technical communication.
Experience in the following is essential:
- JavaScript, TypeScript
- SPA frameworks / libraries, preferably Angular
- Building complex web applications
- State management techniques
- webpack
- VS Code
- git
Experience in the following is desirable:
Benefits
Benefits:
- Life assurance
- Private Healthcare
- Bupa Dental
- Pension
- 33 days holiday
- Flexible working
- Highly competitive salary
#LI-Remote
#LI-AM2
#ProductsTech
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values inform our purpose and the way we work together, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
HotDocs Document Automation
HotDocs document automation helps thousands of professionals to maximize efficiency, minimize risk, enhance compliance, and improve quality. Our document generation tool slashes the time it takes to draft, assemble, and distribute new documents. The automated workflow protects against errors and ensures perfectly formatted and accurate documents every time. Using our powerful APIs, HotDocs can be integrated with existing processes or used to assemble documents at scale.
The Team
Our engineering and product teams are distributed, with a strong base in Edinburgh. They focus on developing HotDocs, our market leading document assembly platform.
As a senior team member, you will be actively involved in mentoring colleagues, driving architecture decisions, developing and improving features, and working directly with stakeholders to deliver world-class products. In addition, your efforts will be recognized and used by a large and growing community of HotDocs users across the globe in a wide variety of industries.
Our team's goal is to deliver continuous value to customers and the business in a sustainable, quality driven environment. As we are continuously evolving our software code base, tools and agile processes, our work takes on a combination of coding and review, changes to tools and systems and adjustments to our infrastructure and test automation.
As a Microsoft Partner, CARET makes use of Microsoft Azure, and the latest enterprise tools such as GitHub Copilot.
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values inform our purpose and the way we work together, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
HotDocs Document Automation
HotDocs document automation helps thousands of professionals to maximize efficiency, minimize risk, enhance compliance, and improve quality. Our document generation tool slashes the time it takes to draft, assemble, and distribute new documents. The automated workflow protects against errors and ensures perfectly formatted and accurate documents every time. Using our powerful APIs, HotDocs can be integrated with existing processes or used to assemble documents at scale.
The Team
Our engineering and product teams are distributed, with a strong base in Edinburgh. They focus on developing HotDocs, our market leading document assembly platform.
As a senior team member, you will be actively involved in mentoring colleagues, driving architecture decisions, developing and improving features, and working directly with stakeholders to deliver world-class products. In addition, your efforts will be recognized and used by a large and growing community of HotDocs users across the globe in a wide variety of industries.
Our team's goal is to deliver continuous value to customers and the business in a sustainable, quality driven environment. As we are continuously evolving our software code base, tools and agile processes, our work takes on a combination of coding and review, changes to tools and systems and adjustments to our infrastructure and test automation.
As a Microsoft Partner, CARET makes use of Microsoft Azure, and the latest enterprise tools such as GitHub Copilot.
Requirements
Responsibilities:
- Collaborate with the senior product manager to develop and execute product strategies that align with business goals and objectives using an agile methodology.
- Maintain the product backlog and create user stories.
- Triage and prioritize support issues including those related to the HotDocs API, working closely with the support team, Technical Account Managers and Professional Services to ensure timely resolution of issues.
- Become a product expert by learning everything you can about the product, using the product, talking to customers, analyzing data, collaborating with cross-functional teams, and staying up to date with industry trends.
- Define product requirements and create product roadmaps.
- Collaborate with cross-functional teams to ensure successful product launches.
- Monitor product performance and make data-driven decisions to optimize product offerings.
- Build and maintain relationships with key stakeholders, including customers, partners, and vendors.
Qualifications:
- Bachelor's degree in a technical field.
- 3+ years of experience in product environment.
- Development experience
- Experience managing business software products that include APIs.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proven track record of delivering successful products using an agile methodology.
Benefits
- Life assurance
- Private Healthcare
- Bupa Dental
- Pension
- 33 days holiday
- Flexible working
- Highly competitive salary
#LI-Remote
#LI-AM2
#ProductsTech
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together.
- We embrace progress.
- We care big.
- We create space.
*This is a remote role working anywhere in the Greater Toronto Area, Ontario.
The Client Services Support Manager requires a high-performing, innovative, customer-centric, and experienced leader. Working within a remote, fast-changing work environment, you will lead a high performing, customer & employee facing team drawing on your exceptional leadership, coaching capabilities, and commitment to service excellence.
Reporting to the Director of Client Services Support, you will support Caret’s mission, vision & values. You will be responsible for the entirety of daily operations and management of all Client Services activities and have the responsibility for consistently meeting or exceeding key performance indicators and CSAT metrics, as well as identifying trends, opportunities to improve, and related strategies.
You will lead, coach, and empower those that assist our clients and our employees with many aspects of their interaction experiences with our products and ensure they are receiving the appropriate high-level support that they need.
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together.
- We embrace progress.
- We care big.
- We create space.
*This is a remote role working anywhere in the Greater Toronto Area, Ontario.
The Client Services Support Manager requires a high-performing, innovative, customer-centric, and experienced leader. Working within a remote, fast-changing work environment, you will lead a high performing, customer & employee facing team drawing on your exceptional leadership, coaching capabilities, and commitment to service excellence.
Reporting to the Director of Client Services Support, you will support Caret’s mission, vision & values. You will be responsible for the entirety of daily operations and management of all Client Services activities and have the responsibility for consistently meeting or exceeding key performance indicators and CSAT metrics, as well as identifying trends, opportunities to improve, and related strategies.
You will lead, coach, and empower those that assist our clients and our employees with many aspects of their interaction experiences with our products and ensure they are receiving the appropriate high-level support that they need.
Requirements
Duties & Responsibilities:
You will manage all day-to-day aspects of Caret’s Client Services operation, assisting our clients & collaborating with other departments across multiple channels, and programs. Working in a remote environment, you will directly lead employees in our Canada, US, and UK office locations to help build exceptional service delivery and continuous improvement focus.
- Oversees the daily activities of the Client Services teams by giving guidance, inspiration, and leadership.
- Champions the standards for providing exceptional service every day and ensures these standards through training and coaching.
- Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.
- Acquire and maintain advanced levels of product knowledge, across all our products, to assist subject matter experts within the support team and interface with other stakeholders.
- Liaise with the internal functions including sales, product management, engineering, network operations, provisioning, and other service functions.
- Act as escalation point for major incidents and maintain the incident management framework to ensure a prompt resolution and communication of the incident and maintain a high CSAT rate.
- Remain aware of new product developments ensuring input and tactical direction to the business on customer service and support challenges.
- Cascade business objectives and targets to the team.
- Review daily priorities and take appropriate action to ensure results are achieved.
- Participate, collaborate, and allocate support resources for other CARET legal related initiatives such as Support Q&A sessions, Knowledge Events and Release Readiness Program to enable the Center of Excellence cross-functional teams align best practices and processes globally.
Skills & Requirements:
- Minimum 3-5 years of Leadership experience in a Contact Centre environment, leading and managing a medium to large team of Client Services professionals within a customer-centric inbound service organization.
- Bachelor's Degree OR 5+ years of relevant experience.
- Strong interpersonal and team player skills with an ability to communicate at all levels, both to internal and external stakeholders.
- Previous hands-on experience using Zendesk, or similar ticketing platforms would be a definite asset. Salesforce experience is a plus.
- A passion for mentoring and developing people.
- Experience in managing/leading a diverse, high-performing team in a global remote work environment, (you will lead teams in our Canada, US, and UK locations) as well as motivating and inspiring them to achieve desired results and strategic objectives.
- Capable of and leads difficult conversations when situations warrant.
Benefits
- Flexible PTO
- Paid Sick Days
- Summer Fridays
- No meeting Fridays
- Extended Medical, Dental and Vision Coverage
- Life Insurance, Long-term and Short-term Disability leave Coverage
- RRSP plan with company match
- Education Reimbursement Plan
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
#LI-Remote
#LI-AM2
#ProductsTech
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
Requirements
- Produce Go-To-Market (GTM) analytics and reporting, including forecasting, pipeline analysis, win/loss analysis, performance to quota, as well as marketing funnel performance against plan and industry benchmarks
- Calculate and forecast variable compensation for the GTM team
- Maintain and update consolidated and product level budgeting and forecasting models
- Provide analysis regarding period over period and actual vs. forecast performance
- Work with cost center owners to determine budgets, maintain and update these budgets throughout the year
- Partner with the cost center owners on the annual and quarterly planning processes including headcount, capacity and expense planning
- Identify and report on operating metrics and identify areas for improvement. Maintain weekly, monthly and quarterly dashboards, operating result packages and board materials
- Prepare management presentations for leadership to analyze results
Qualifications
- 3+ years of experience in finance, analytics, or revenue ops, preferably in a B2B SaaS environment
- Experience with a data-driven sales process
- Exposure to B2B SaaS businesses, metrics, and customer lifecycle.
- Ability to communicate effectively with stakeholders
- Financial modeling experience and a willingness to dig into the details
- Collaborative mindset that can work well on structured tasks independently; driven and self-motivated
- Positive attitude and strong work ethic
- Bachelor’s in a related field degree required
Benefits
- Flexible PTO
- Summer Fridays
- No meeting Fridays
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range: $90,000 - $110,000 . Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
#LI-Remote
#LI-ST1
#Corporate
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
Job Overview: This is a REMOTE position with hiring focused solely on the Eastern US Region
We are seeking an experienced, passionate, and results-oriented Customer Success Manager to join the HotDocs team!
The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving customer retention and growth. The Customer Success Manager will serve as the primary point of contact for our SMB clients, understanding their needs, and working collaboratively with the internal team to deliver exceptional value.
You will have an existing book of business with HotDocs clients in the SMB Space (under 200 employees).
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
Job Overview: This is a REMOTE position with hiring focused solely on the Eastern US Region
We are seeking an experienced, passionate, and results-oriented Customer Success Manager to join the HotDocs team!
The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving customer retention and growth. The Customer Success Manager will serve as the primary point of contact for our SMB clients, understanding their needs, and working collaboratively with the internal team to deliver exceptional value.
You will have an existing book of business with HotDocs clients in the SMB Space (under 200 employees).
Requirements
- 4+ years of customer success, account management, or sales experience in a competitive SaaS environment.
- Self-motivated, collaborative, and scrappy team player with innovative ideas to inspire customer loyalty and adoption.
- Excellent communication skills, including issue tracking, triaging and crisis management.
- Organized and Accountable, can efficiently manage multiple customer projects simultaneously.
- Communicates with internal and external customers and all levels of management.
- Delivers informative, well-organized presentations.
- Understands how to communicate difficult/sensitive information tactfully.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Manages client expectations effectively.
Key Responsibilities:
- Relationship Building: Develop and maintain strong, long-lasting relationships with key client stakeholders. Understand clients' business goals and challenges to provide tailored solutions.
- Retention and Growth: Develop and execute strategies to drive customer retention in your existing book of business. Ensure that current customers renew and commit to multi-year agreements. Proactively identify opportunities for upselling or cross-selling additional products or services for the Account Executives.
- Customer Advocacy: Act as the voice of the customer within the company, advocating for their needs and priorities. Gather and relay customer feedback to the product development and marketing teams.
- Issue Resolution: Address and resolve customer issues and concerns in a timely and effective manner. Collaborate with internal teams to ensure customer satisfaction and issue resolution.
- Training and Education: Provide ongoing training and education to clients to maximize the value they derive from our products. Create and share educational materials and resources.
- Data Analysis: Utilize data and analytics to track customer success metrics. Generate reports on key performance indicators and customer satisfaction.
- Renewals and Contract Management: Work closely with the internal team and clients to ensure successful contract renewals. Collaborate on contract negotiations and amendments as needed.
- Customer Communication: Communicate regularly with clients through various channels (email, phone, video conferencing) to ensure a strong partnership.
Benefits
- Flexible PTO
- Summer Fridays
- No meeting Fridays
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range: $70,000 - $80,000 . Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
#LI-Remote
#LI-ST1
#Sales
We are looking for a talented, smart, and driven Director of Corporate Development to join our growing team. Reporting to the CFO and working closely with the CEO and Board of Directors, this person will be CARET’s first Corporate Development hire and play a critical role in continuing to shape the company’s strategy, focusing on M&A and strategic planning. The Director of Corporate Development will collaborate with the leadership team and business stakeholders to drive growth and business results, playing a crucial role in CARET’s portfolio optimization in the dynamic and rapidly growing LegalTech market.
A bit about CARET
We are in an exciting and unique phase of our business - in a market that is in transformation.
Lawyers are indispensable advisors, occupying a pivotal role in our ecosystem where they serve a diverse clientele including individuals, businesses, and corporations. These legal professionals embark on their careers with a passion for service and advocacy. However, the reality of administrative burdens of running a firm often overshadow their primary mission. Our aim is to streamline and simplify the administrative aspects of legal practice, empowering law firms to create space on what truly matters – providing exceptional service to their clients. Our platform is not just a tool; it's a catalyst for enabling lawyers to fulfill their original calling with greater efficiency and impact.
Astonishingly, less than half of law firms have yet to adopt essential practice management software, and of those who have, a mere fraction have embraced cloud technology. This landscape is characterized by a rapid technological evolution, presenting unprecedented opportunities for growth and innovation in the legal sector. CARET is at the epicenter of this shift, offering a cutting-edge, cloud-based SaaS platform specifically designed for mid-sized law firms. Our vision is to not just participate in this tech-driven transformation but to lead it, accelerating our development, expanding our technological footprint, and pioneering a complete digital revolution in the legal industry.
How you do your job is just important as what you do… Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
The role
A hands-on yet strategic leader, the Director of Corporate Development will own CARET’s M&A strategy end-to-end, from research, sourcing and pipeline management to diligence, negotiations, valuation, and integration.
The ideal candidate will be a hands-on problem solver and collaborative team player with strong quantitative and strategic skills, a strong sense of ownership, accountability, and urgency. A deep understanding of SaaS, robust technical financial background, and experience in business case construction and transaction management across the M&A lifecycle are essential to perform this role effectively. Experience in Vertical SaaS platform businesses and/or LegalTech or Fintech are a plus.
This is a highly visible role, collaborating with CARET’s leadership, its sponsors and the board, and external parties such as investment banks and consultants. This person will be viewed as an expert and thought partner to CARET’s leadership. He or she will consistently seek opportunities to introduce new ideas to drive growth and challenge the status quo.
Apply
We are looking for a talented, smart, and driven Director of Corporate Development to join our growing team. Reporting to the CFO and working closely with the CEO and Board of Directors, this person will be CARET’s first Corporate Development hire and play a critical role in continuing to shape the company’s strategy, focusing on M&A and strategic planning. The Director of Corporate Development will collaborate with the leadership team and business stakeholders to drive growth and business results, playing a crucial role in CARET’s portfolio optimization in the dynamic and rapidly growing LegalTech market.
A bit about CARET
We are in an exciting and unique phase of our business - in a market that is in transformation.
Lawyers are indispensable advisors, occupying a pivotal role in our ecosystem where they serve a diverse clientele including individuals, businesses, and corporations. These legal professionals embark on their careers with a passion for service and advocacy. However, the reality of administrative burdens of running a firm often overshadow their primary mission. Our aim is to streamline and simplify the administrative aspects of legal practice, empowering law firms to create space on what truly matters – providing exceptional service to their clients. Our platform is not just a tool; it's a catalyst for enabling lawyers to fulfill their original calling with greater efficiency and impact.
Astonishingly, less than half of law firms have yet to adopt essential practice management software, and of those who have, a mere fraction have embraced cloud technology. This landscape is characterized by a rapid technological evolution, presenting unprecedented opportunities for growth and innovation in the legal sector. CARET is at the epicenter of this shift, offering a cutting-edge, cloud-based SaaS platform specifically designed for mid-sized law firms. Our vision is to not just participate in this tech-driven transformation but to lead it, accelerating our development, expanding our technological footprint, and pioneering a complete digital revolution in the legal industry.
How you do your job is just important as what you do… Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
The role
A hands-on yet strategic leader, the Director of Corporate Development will own CARET’s M&A strategy end-to-end, from research, sourcing and pipeline management to diligence, negotiations, valuation, and integration.
The ideal candidate will be a hands-on problem solver and collaborative team player with strong quantitative and strategic skills, a strong sense of ownership, accountability, and urgency. A deep understanding of SaaS, robust technical financial background, and experience in business case construction and transaction management across the M&A lifecycle are essential to perform this role effectively. Experience in Vertical SaaS platform businesses and/or LegalTech or Fintech are a plus.
This is a highly visible role, collaborating with CARET’s leadership, its sponsors and the board, and external parties such as investment banks and consultants. This person will be viewed as an expert and thought partner to CARET’s leadership. He or she will consistently seek opportunities to introduce new ideas to drive growth and challenge the status quo.
Requirements
- Own CARET’s M&A strategy and execution, including acquisitions, divestitures, and certain strategic partnerships
- Build and maintain CARET’s M&A framework and roadmap, in close collaboration with CARET leadership, board and investors
- Conduct market research and monitor market attractiveness and competitive landscape, including organic and inorganic activity of CARET’s competitors. Develop perspectives strategies based on such research
- Partner with the business to identify key areas of inorganic growth; proactively seek acquisition opportunities as well as other new growth opportunities that align with CARET’s strategic objectives
- Track and maintain the company’s M&A pipeline, including recurring reporting and reviews with leadership, the board, and business stakeholders
- Cultivate long-term relationships with strategic targets and key market participants
- Lead the development and communication of the strategic business case to obtain leadership and board support for M&A initiatives
- Act as a deal principal and manage the deal lifecycle from sourcing and underwriting valuations for potential targets, performing business diligence including Q&A with management, negotiating and structuring terms, managing functional due diligence, incorporating diligence findings into consolidated models, authoring term sheets and drafting definitive documents with legal teams
- Lead engagement of external resources required, if any, for transaction execution (investment banks, accountants, etc.)
- Assist with the company’s short- and long-term planning
Who you are / key qualifications:
- Undergraduate degree in finance, business, economics or a similar field; MBA and/or advanced degree preferred
- Ten years of relevant professional experience involving corporate development, finance, strategy or valuation
- Minimum four years of experience in investment banking, private equity, transaction financial services, or consulting with a proven track record of deal execution
- Excellent interpersonal and communications skills, positive, energetic, pro-active self-starter
- Proven track record leading and supporting M&A transaction execution, including proactive opportunity identification and deal cultivation
- Demonstrated experience analyzing and negotiating business transactions including acquisition evaluation, modeling, and financial analysis
- Experience and demonstrated aptitude managing and prioritizing multiple projects and initiatives
- Strong analytical horsepower and overall business acumen with an ability to analyze complex data and present it in a concise and simple way
- Ability to conduct market research and analysis, and develop strategies based on findings
- Skill to adapt to changing priorities and opportunities, handling multiple projects at once
- Passion for excellence, delivering great outcomes, while working in a fun, collaborative team environment
- Competency in deal financials and valuation analyses with ability to perform rigorous and data-driven diligence
- Ability to lead discussions with management teams to work towards strategic goals or perform business and financial diligence
- Domain expertise in SMB B2B vertical SaaS and/or platform-based business models is preferred
Benefits
- Flexible PTO
- Summer Fridays
- No meeting Fridays
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
#LI-Remote
#LI-ST1
#Corporate
HotDocs by Caret is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem.Our team-defined values guide how we show up for each other, for our partners, and for our customers:
About the Team
Our Technical Support team is passionate about enabling the success of our customers, solving problems, and having fun while we work hard. We receive and make calls, receive, and respond to e-mail and Self-Service requests every day. We are never bored or without opportunity to make a difference in the professional lives of our customers. We treat our customers and each other with respect. Our success is measured by customer satisfaction: Courtesy, Knowledge, Timeliness, Quality and Overall Satisfaction.
Overview
As a Technical Support Tier 3 specialist you will join a team that offers 24/7 support, you will be engaged in challenging Tier 3 support issues as well as supporting our development team with deployments of new software fixes and upgrades. You will work with both our inhouse teams and be the face of AbacusNext international to our customers when they have issues or challenges.
- Take Responsibility for HotDocs on Premise/Cloud Deployment & Projects.
- Provide API Support for Custom Integrations & Applications.
- Deliver Tier 1, 2 & 3 Level Support to our HotDocs Customers Internally & Externally.
- Provide Technical Advice and Support to our Project Managers & Sales Account Managers.
- Provide Technical Support to our US HotDocs Support Team.
- Support of all HotDocs Product Portfolio in a Timely and Customer Centric Manner.
- Take Ownership of the Service Desk (CRM) while Triaging and Maintaining Support Ticket Management ensuring our Customer SLAs are achieved.
- Work with the Senior Manager, Client & Professional Services, Share Technical Information regarding the HotDocs Product Portfolio in a proactive manner, Sharing Challenges and Best Practice to continuously improve our Service Levels to our Customers & Overall Experience.
Apply
HotDocs by Caret is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem.Our team-defined values guide how we show up for each other, for our partners, and for our customers:
About the Team
Our Technical Support team is passionate about enabling the success of our customers, solving problems, and having fun while we work hard. We receive and make calls, receive, and respond to e-mail and Self-Service requests every day. We are never bored or without opportunity to make a difference in the professional lives of our customers. We treat our customers and each other with respect. Our success is measured by customer satisfaction: Courtesy, Knowledge, Timeliness, Quality and Overall Satisfaction.
Overview
As a Technical Support Tier 3 specialist you will join a team that offers 24/7 support, you will be engaged in challenging Tier 3 support issues as well as supporting our development team with deployments of new software fixes and upgrades. You will work with both our inhouse teams and be the face of AbacusNext international to our customers when they have issues or challenges.
- Take Responsibility for HotDocs on Premise/Cloud Deployment & Projects.
- Provide API Support for Custom Integrations & Applications.
- Deliver Tier 1, 2 & 3 Level Support to our HotDocs Customers Internally & Externally.
- Provide Technical Advice and Support to our Project Managers & Sales Account Managers.
- Provide Technical Support to our US HotDocs Support Team.
- Support of all HotDocs Product Portfolio in a Timely and Customer Centric Manner.
- Take Ownership of the Service Desk (CRM) while Triaging and Maintaining Support Ticket Management ensuring our Customer SLAs are achieved.
- Work with the Senior Manager, Client & Professional Services, Share Technical Information regarding the HotDocs Product Portfolio in a proactive manner, Sharing Challenges and Best Practice to continuously improve our Service Levels to our Customers & Overall Experience.
Requirements
Required
- Bachelor of Arts/Bachelor of Science degree in a Technology discipline preferred or 5 years of equivalent work experience.
- Extensive experience of 2nd line IT support, i.e., at least 2-3 year or
- equivalent experience in a technical support team.
- Proven Knowledge of Windows Server/Client Operating Systems and Architectures, Active Directory, MS SQL Server & Microsoft IIS)
- Proven Knowledge of Microsoft Office Suites.
- Proven Knowledge of Virtualization Technology and will have a good understanding of XML & JSON formats.
- Strong Networking skills & Techniques, TCP/IP, LAN, WAN, VPN, SNMP, IPP
- Experience in Software Deployment involving Integrations and Customizations
- Good Understanding of Visual Basic / PowerShell Scripting.
- Strong Analytical and Problem-Solving Skills.
- Requires Professionalism and the ability to work in a remote and independent environment
- Ability to work in a fast-paced, demanding environment, with multiple and changing priorities while maintaining strong attention to detail.
- Strong interpersonal and team player skills with an ability to communicate at all levels, both internally and externally.
- Strong organizational and management skills; ability to efficiently manage a variety of multiple concurrent projects simultaneously.
- Excellent verbal and written communications skills
Preferred
- Microsoft Azure or Amazon Web Services Certification.
- CompTIA or similar technical qualification preferred.
Benefits
- Flexible PTO
- Paid Sick Days
- Summer Fridays
- No meeting Fridays
- Extended Medical, Dental and Vision Coverage
- Life Insurance, Long-term and Short-term Disability leave Coverage
- RRSP plan with company match
- Education Reimbursement Plan
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
#LI-Remote
#LI-AM2
#ProductsTech
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
Overview
The Onboarding Team Manager oversees the Onboarding Project Management Team responsible for implementation, data migration and onboarding for our CARET Legal clients. CARET Legal is our cloud-based legal practice management, billing, and accounting software. Reporting to the Director of Onboarding, you will support CARET’s mission, vision & values as you lead, coach, and guide our client facing Onboarding Team.
A successful Onboarding Team Manager is a high-performance, innovative, proactive, customer-centric, and experienced leader. You will work collaboratively and cohesively with our Sales, Engineering, Support, Training, and Customer Success teams. You will build strong relationships with clients, facilitate creative solutions, manage resources, and focus on delivering exceptional service.
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
Overview
The Onboarding Team Manager oversees the Onboarding Project Management Team responsible for implementation, data migration and onboarding for our CARET Legal clients. CARET Legal is our cloud-based legal practice management, billing, and accounting software. Reporting to the Director of Onboarding, you will support CARET’s mission, vision & values as you lead, coach, and guide our client facing Onboarding Team.
A successful Onboarding Team Manager is a high-performance, innovative, proactive, customer-centric, and experienced leader. You will work collaboratively and cohesively with our Sales, Engineering, Support, Training, and Customer Success teams. You will build strong relationships with clients, facilitate creative solutions, manage resources, and focus on delivering exceptional service.
Requirements
Responsibilities
As the Onboarding Team Manager, you will manage the day-to-day operations of CARET Legal’s Onboarding Team consisting of project managers and product experts. This team facilities the client onboarding experience from initial enrollment through the first billing cycle (about 75 days).
- Lead, mentor, and empower the Onboarding Project Managers to achieve company and career goals
- Liase and collaborate with the ETL engineering team to deliver a positive and seamless onboarding experience for our clients
- Build a strong rapport with our clients and mitigate onboarding escalations
- Facilitate a culture of continuous learning, improvement, and accountability to scale the onboarding process
- Demonstrate a thorough knowledge of the company's products including new features
- Develop an in depth understanding of the client implementation, data migration and onboarding project management process
- Strong interpersonal and team player skills with an ability to communicate at all levels, both to internal and external stakeholders.
Qualifications
- Bachelor's degree or 5+ years of relevant experience
- 3-5 years client-facing experience in the legal, legal technology, or SaaS field
- Management of a portfolio of clients/projects; experience with project management and designing effective processes
- Experience managing a remote, high performing, client-facing project management team
- Capable of managing client escalations and having tough conversations with clients
- Experience with Microsoft Office products and project management tools (Jira, SalesForce, Confluence)
- Passion for mentoring and developing people
- Creative problem solver; communicates with cross-disciplinary project teams and leverages prior experience to develop appropriate solutions
- Self-starter, goal-oriented and conscientious about meeting deadlines and follow through
- Ensures lessons learned applied to future efforts
- Project Management certification a plus
- Accounting experience is a plus
Benefits
- Flexible PTO
- Paid Sick Days
- Summer Fridays
- No meeting Fridays
- Extended Medical, Dental and Vision Coverage
- Life Insurance, Long-term and Short-term Disability leave Coverage
- RRSP plan with company match
- Education Reimbursement Plan
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
#LI-Remote
#LI-AM2
#ProductsTech
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together.
- We embrace progress.
- We care big.
- We create space.
Netsuite Administrator:
The Netsuite administrator will be responsible for overseeing Netsuite integration and testing. Working with other teams you will be responsible in ensuring that Netsuite meets business needs and provides technical support where needed to support our teams who use Netsuite
Responsibilities
- Will be responsible for Netsuite Bundle Updates and managing them.
- Creating configurations and customizations of Netsuite to meet business needs
- To provide on-going systems and technical support for the Netsuite system which is already in place.
- Responsible for generating reports, saved searches, dashboard etc.
- Set up and maintain the workflow, processes etc.
- Collaborate with software engineers and operations personnel to execute the Netsuite-oriented roadmap directed by Leadership.
- To ensure system stability and reliability through the implementation of best practices in Netsuite administration and customization
- Proactively identify opportunities for improvements and implementation which aligns with Netsuite best practices and industry standards.
- Guide Netsuite releases, updates, and enhancements, suggesting and implementing improvements aligned with Netsuite best practices.
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together.
- We embrace progress.
- We care big.
- We create space.
Netsuite Administrator:
The Netsuite administrator will be responsible for overseeing Netsuite integration and testing. Working with other teams you will be responsible in ensuring that Netsuite meets business needs and provides technical support where needed to support our teams who use Netsuite
Responsibilities
- Will be responsible for Netsuite Bundle Updates and managing them.
- Creating configurations and customizations of Netsuite to meet business needs
- To provide on-going systems and technical support for the Netsuite system which is already in place.
- Responsible for generating reports, saved searches, dashboard etc.
- Set up and maintain the workflow, processes etc.
- Collaborate with software engineers and operations personnel to execute the Netsuite-oriented roadmap directed by Leadership.
- To ensure system stability and reliability through the implementation of best practices in Netsuite administration and customization
- Proactively identify opportunities for improvements and implementation which aligns with Netsuite best practices and industry standards.
- Guide Netsuite releases, updates, and enhancements, suggesting and implementing improvements aligned with Netsuite best practices.
Requirements
- Netsuite Administrator Certification or relevant industry experience.
- Three-to-five years of hands-on experience with Netsuite customization, data migration, saved searches, reports.
- Fully efficient in custom record types, fields, forms, roles and permission, page layouts, searches and reports and Netsuite data model.
- Can demonstrate experience with CRM or other ERP systems.
- Should be familiar with financial standards like 606 in Netsuite.
- Strong project management capabilities, including task prioritization, ticket resolution, and on-time project completion.
- Excellent communication and interpersonal skills for effective collaboration with stakeholders and cross-functional teams.
Benefits
- Flexible PTO
- Summer Fridays
- No meeting Fridays
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! We value people with unique backgrounds, experiences, and skillsets. If you’re passionate about having a significant impact and shaping the foundations of a rapidly growing product, please apply!
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range: $80,000 - $95,000 Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together.
- We embrace progress.
- We care big.
- We create space.
Systems Administrator:
The Systems Administrator will be responsible for managing and maintaining the organization's Corporate IT infrastructure. The role also involves working closely with various teams to identify areas where automation can improve efficiency and productivity. The ideal candidate will have a strong understanding of automation technologies and a proven track record of implementing automation solutions. Additionally, the candidate must be well-versed with Microsoft products and licensing compliance. Experience managing and administering the Microsoft Partner program is a plus.
Apply
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
- We succeed together.
- We embrace progress.
- We care big.
- We create space.
Systems Administrator:
The Systems Administrator will be responsible for managing and maintaining the organization's Corporate IT infrastructure. The role also involves working closely with various teams to identify areas where automation can improve efficiency and productivity. The ideal candidate will have a strong understanding of automation technologies and a proven track record of implementing automation solutions. Additionally, the candidate must be well-versed with Microsoft products and licensing compliance. Experience managing and administering the Microsoft Partner program is a plus.
Requirements
Responsibilities
- Manage and maintaining the organization's Corporate IT infrastructure
- Collaborate with various teams to identify areas where automation can improve efficiency and productivity
- Develop and maintain automation scripts and workflows
- Monitor and troubleshoot solutions to ensure they are functioning properly
- Serve as a point of contact for resolving helpdesk escalated issues
- Manage and maintain Microsoft Partner program
- Stay up-to-date with technologies used in the organization and Microsoft Partner changes
- Work closely with internal teams to ensure automation solutions are integrated with other systems such as NetSuite and Salesforce to improve efficiencies
- Work with the InfoSec team to ensure security posture is maintained and vulnerabilities are remediated for the Corporate IT infrastructure
- Develop and maintain documentation for automation and infrastructure solutions
Required Skills/Abilities:
- Bachelor's degree in computer science, a related field, or equivalent experience
- 3+ years of experience in systems administration or a related field
- Strong understanding of automation technologies
- Well-versed with Microsoft products including Windows 11, Windows Server, Endpoint Manager and Office 365
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to prioritize and manage multiple tasks and projects
- Experience with scripting languages such as Python, PowerShell, or Bash
If you are a highly motivated individual with a passion for automation, a strong understanding of Microsoft products and licensing, and a proven track record of implementing automation solutions, we encourage you to apply for this exciting opportunity.
Benefits
- Flexible PTO
- Summer Fridays
- No meeting Fridays
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! We value people with unique backgrounds, experiences, and skillsets. If you’re passionate about having a significant impact and shaping the foundations of a rapidly growing product, please apply!
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range: $65,000 - $77,000 Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
#LI-Remote
#LI-AM2
#ProductsTech