We use third-party subprocessors to help provide services to clients as well as assisting with our internal business systems.
We use a few different third-party subprocessors to help us provide our services to you. These subprocessors process data that you input into the services, which may include personal data.
Below is some information on who the subprocessors are and what services they provide.
|Name||Reason to use||Location||Data shared|
|SalesForce||We use SalesForce as an internal CRM.||US||Your corporate and contact information|
|Financial Force||We use Financial Force as an internal project management system related to projects for clients.||UK||Your corporate and contact information Data related to the specific project|
|NetSuite||We use NetSuite for billing and subscription tracking.||US||Your corporate and contact information|
|Hubspot||We use Hubspot as a system for communication with clients.||US||Your corporate and contact information|
|Zoho||We use Zoho for billing and subscription tracking for Zola Suite||US||Your corporate and contact information|
|Payrix||We use Payrix as our payment processor for Abacus Payment Exchange (2.0).||US||Your corporate and contact information Payment data supplied by client for payment processing|
|Vantage Card Services, Inc.||We use Vantage as our payment processor for Abacus Payment Exchange (1.0).||US||Your corporate and contact information Payment data supplied by client for payment processing|
|ZenDesk||We use ZenDesk as our support ticket system for customer support tickets.||US||Your corporate and contact information Data supplied by client or client’s data (stored within applicable service) necessary to provide support|
|Amazon Web Services||We use Amazon Web Services as a cloud presence for certain SaaS based solutions (Zola Suite).||US||Your corporate and contact information Data stored within applicable service|
|Microsoft Azure||We use Microsoft Azure as a cloud presence for certain SaaS based solutions. (HotDocs Advance – US and UK; Amicus Cloud – US; OfficeTools Cloud – US). We also use Microsoft Azure to facilitate certain client related projects – US only||US/UK||Your corporate and contact information Data stored within applicable service|
|Buwelo||We use Buwelo for supplemental customer support||Philippines/Ghana||Your corporate and contact information Data supplied by client or client’s data (stored within applicable service) necessary to provide support|
|Salesloft||We use Salesloft as a means to track leads.||US||Your corporate and contact information|
The following entities are members of AbacusNext and may act as subprocessors to provide support and similar services to you:
- ZS18, LLC, United States
- Abacus Data Systems Canada, Inc., Canada
- AbacusNext International Ltd., United Kingdom
- HotDocs Limited, United Kingdom
- HotDocs Corporation, United States
- RTB Global, United States
Note: These subprocessors may change over time. Check back regularly for updates.